AN Aroma Diffuser Warranty Policy covers any defect in materials and workmanship under normal consumer usage, as detailed in the product’s user guide. AN Aroma Diffusers are covered under the Audelia Naturals Warranty Policy for 6 months effective from the date of purchase.
To qualify for Audelia Naturals Warranty Claim, the following conditions must be met:
- You are required to provide a valid proof of purchase
- Cannot have voided warranty resulting from misuse, accident or improper maintenance.
If a defect should occur during the warranty period as the result of the products intended use according to the care instructions, we will replace the unit at our discretion.
Under this policy, the following is not warranted:
- Damage resulting from;
- Forceful handling.
- Excessive temperatures.
- Use of synthetic or adulterated essential oil, fragrance oil, or perfume/cologne.
- Use of blends containing vegetable oil, massage oils, or any other carrier oils.
- Misplace or loss of parts.
- Natural breakdown of materials over extended time and use.
- Malfunctioning of unit from not following the recommended cleaning cycles according to the instruction manual. If this occurs, a charge of RM50 cleaning service will be charged.
*Replacements are subject to fees and shipping charges.
Please contact our customer service at email@example.com or +6011 6096 2576.