Audelia Naturals Diffuser Warranty Policy and Registration

Audelia Naturals Diffuser Warranty Policy and Registration


Audelia Naturals Diffuser Warranty Policy covers any defect in materials and workmanship under normal consumer usage, as detailed in the product’s user guide. Audelia Naturals Diffusers are covered under the Audelia Naturals Warranty Policy for 6 months effective from the date of purchase. Kindly be reminded to register your unit of Audelia Naturals Diffuser within 14 days from date of purchase to ensure your entitlement to the 6 months warranty. Any registration later than that will not be entertained.

 
To qualify for Audelia Naturals Warranty Claim, the following conditions must be met:
  • You are required to provide a valid proof of purchase
  • Cannot have voided warranty resulting from misuse, accident or improper maintenance.
Once providing valid proof of purchase, we ask that you demonstrate that the unit is defective by submitting a brief video showing what happens when you turn the unit on.
 
If a defect should occur during the warranty period as the result of the products intended use according to the care instructions, we will replace the unit at our discretion.
 
Under this policy, the following is not warranted:
  • Damage resulting from;
    • Forceful handling.
    • Dropping.
    • Excessive temperatures.
    • Use of synthetic or adulterated essential oil, fragrance oil, or perfume/cologne.
    • Use of blends containing vegetable oil, massage oils, or any other carrier oils.
  • Misplace or loss of parts.
  • Natural breakdown of materials over extended time and use.
  • Malfunctioning of unit from not following the recommended cleaning cycles according to the instruction manual. If this occurs, a charge of RM50 cleaning service will be charged.
In the case of any return product to our HQ, the shipping cost shall be at customer's expense. Any product replaced or sent back to customer, the shipping cost shall be expensed by Audelia Naturals.

*Replacements are subject to fees and shipping charges.

Click the link for warranty registration: https://audelianaturals.com/pages/warranty-registration

Please contact our customer service at info.audelianaturals@gmail.com or +6011 6096 2576.

Thank you. 


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